FAQs

General Questions

• Q

  CAN VANTAGE HELP ME SET UP LOGOS FOR MY CUSTOMER?

  A

  Vantage has full graphic design and digitizing departments to create or modify designs, and digitize them at competitive prices. Vantage will also accept embroidery files provided by our customers and review them for quality. An electronic logo image is provided FREE.

  For more information, contact us.

• Q

  HOW DO I OBTAIN A PRODUCT CATALOG?

  A

  To obtain a current Vantage catalog, just click on the “Catalog Request” option on any page within the Vantage website. Or you can send an email to [email protected] Please make sure to include all your contact and complete shipping information.

  For more information, contact us.

• Q

  WHO SHOULD I CONTACT IF I HAVE A QUESTION ON AN OPEN ORDER?

  A

  First, contact your assigned customer service POD team members. If you get voicemail, and need immediate help, you can transfer directly to a member of your team by pressing "0", then "1", anytime before the beep. You can contact Customer Service directly by dialing 800-221-0020 and pressing "1". Information on open orders is also available on-line by accessing our web site at vantageapparel.com, selecting "myVantage" from the main page, then "Open Orders".

  For more information, contact us.

• Q

  HOW DO I FIND OUT WHO MY ASSIGNED CUSTOMER SERVICE REPRESENTATIVE IS?

  A

  Please contact us at 1-800-221-0020 and select either "0" for the operator, or "1" for customer service. We can direct you to the customer service POD team that supports your account.

  For more information, contact us.

• Q

  HOW ABOUT GENERAL QUESTIONS SUCH AS PRICING, PRODUCT AVAILABILITY, ETC?

  A

  You can contact our Customer Service Group at 800-221-0020 and press “1” for product pricing and availability. You may also view pricing on our website and view product availability by selecting “Inventory" on the product pages on the website.

  For more information, contact us.

• Q

  WHO DO I CALL FOR SALES SUPPORT ITEMS LIKE QUOTES ON LARGE ORDERS, PRODUCT SUGGESTIONS, CUSTOM GARMENT DESIGN, PROGRAMS, ETC.?

  A

  Please contact your Sales Representative for all sales support items. If you are not sure who your Sales Representative is, please contact your Customer Service POD team directly or call our customer service group at 800-221-0020 and press "1".

  For more information, contact us.

• Q

  HOW DO I DETERMINE MY SIZE?

  A

  Take a look at our Size Chart page.

  For more information, contact us.

• Q

  WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?

  A

  Many products that have been imported in to the US cannot be exported to other countries. It is the customer's responsibility to check with their freight forwarder to confirm foreign documentation requirements and verify that items to be exported will be released by customs at the final destination. Vantage is not responsible for clearance of our products into the country of destination. Vantage must be notified in advance on all export orders and a signed overseas shipment agreement must be on file prior to order processing. All international shipments, excluding Canada, will be assessed $31.25(v) documentation fee.

  For more information, contact us.