FAQs

General Questions

• Q

  CAN VANTAGE HELP ME SET UP LOGOS FOR MY CUSTOMER?

  A

  Vantage has full graphic design and digitizing departments to create or modify designs, and digitize them at competitive prices. Vantage will also accept embroidery files provided by our customers and review them for quality. An electronic logo image is provided FREE.

  For more information, contact us.

• Q

  HOW DO I OBTAIN A PRODUCT CATALOG?

  A

  To obtain a current Vantage catalog, just click on the “Catalog Request” option on any page within the Vantage website. Or you can send an email to [email protected] Please make sure to include all your contact and complete shipping information.

  For more information, contact us.

• Q

  WHO SHOULD I CONTACT IF I HAVE A QUESTION ON AN OPEN ORDER?

  A

  First, contact your assigned customer service POD team members. If you get voicemail, and need immediate help, you can transfer directly to a member of your team by pressing "0", then "1", anytime before the beep. You can contact Customer Service directly by dialing 800-221-0020 and pressing "1". Information on open orders is also available on-line by accessing our web site at vantageapparel.com, selecting "myVantage" from the main page, then "Open Orders".

  For more information, contact us.

• Q

  WHO DO WE REACH OUT TO ABOUT CUSTOM OVERSEAS ORDERS?

  A

  Your Project Manager

  For more information, contact us.

• Q

  CAN YOU SEND ME THE LINK TO THE CREDIT APP?

  A

  Our credit application is available at the following link: Credit Application - Vantage Apparel

  For more information, contact us.

• Q

  IS THERE A DIFFERENT CHARGE FOR A PRE-PRO ON A CONTRACT PIECE?

  A

  No

  For more information, contact us.

• Q

  WHEN AND WHAT DECO METHODS REQUIRE SPEC SAMPLES?

  A

  We require prepro for $5k+ on vantage goods- no cost to customer since we require it. 300 pcs for contract. DTF 24+ pcs vantage & contract goods- must be shipped.

  For more information, contact us.

• Q

  TWO DIFFERENT DECOS ON THE SAME SPOT - IS IT POSSIBLE?

  A

  Yes. Only for the following: laser applique+embroidery -or- reverse applique+embroidery -or- reverse applique+embroidery -or- laser applique laser etch -or- laser etch+embroidery

  For more information, contact us.

• Q

  DO WE OFFER SUBLIMATION DECO ON POLOS?

  A

  No.

  For more information, contact us.

• Q

  CAN WE DECORATE ON CONSTRUCTED DELUXE COLOUR MESH CAP (KC CAPS/CAPCO)?

  A

  Yes. But not on the mesh parts of the cap.

  For more information, contact us.

• Q

  USPS SHIPPING STIPULATIONS OR JUST NOTE ON PO?

  A

  Customer notes USPS on the PO. Check with shipping dept for further information.

  For more information, contact us.

• Q

  IF CUSTOMER SENDS LABELS CAN WE SHIP TO 3 INTERNATIONAL LOCATIONS?

  A

  Yes.

  For more information, contact us.

• Q

  DROP SHIP FEE PER BOX OR PER LOCATION?

  A

  Per location.

  For more information, contact us.

• Q

  FREE FREIGHT PROGRAM - DOES THAT INCLUDE HANDLING CHARGE?

  A

  Handling charge is extra.

  For more information, contact us.

• Q

  BULK PACKED IN PRINTERS FOLD - WHAT DOES THAT MEAN?

  A

  Garments folded in a standard flat fold optimized for printers (not boutique retail fold) bulk boxed. No individual polybags unless specified.

  For more information, contact us.

• Q

  DO WE SHIP BLANK OR SAMPLE ORDERS SAME DAY? IF NOT TIMEFRAME?

  A

  Typical: same day if received by [cutoff time] and in stock; otherwise 1 to 2 business days.

  For more information, contact us.

• Q

  HOW DO I GET A SHIPPING QUOTE?

  A

  Add items to your vantage cart and proceed to checkout. Use full ship to address and ship method to calculate costs.

  For more information, contact us.

• Q

  VOLUME DISCOUNT ON SOURCED ITEMS?

  A

  Yes typically tiered discounts based on quantity.

  For more information, contact us.

• Q

  CUSTOM COLORS - CUSTOMER HAS TO DO 300 UNITS OF SAME COLOR OR CAN SPLIT 150/150?

  A

  Must meet moq per colorway.

  For more information, contact us.

• Q

  DO WE QUOTE STARLINE AND ICLICK OR SEND TO REPS?

  A

  Common: you quote through your vendor portals or PM will escalate complex cases to rep.

  For more information, contact us.

• Q

  IF QUOTING A WEBSTORE WITH ICLICK AND STARLINE DO WE GO THROUGH PROJECT MANAGEMENT?

  A

  [email protected] can provide costs for iclick and starline products.

  For more information, contact us.

• Q

  STARLINE QUESTIONS ANSWERED IN WEBSTORE CONTEXT - CAN A STARLINE REP SPEAK TO THAT?

  A

  Usually Starline reps cover product and shipping but webstore platform rules should be addressed by your team.

  For more information, contact us.

• Q

  WHAT IS OUR UNBRANDED WEBSITE?

  A

  Brandyourapparel.com

  For more information, contact us.

• Q

  IS FULFILL ENGINE INTEGRATED WITH VANTAGE?

  A

  Yes if you have an integration note scope (orders-inventory-tracking). If not its manual bridge via exports.

  For more information, contact us.

• Q

  CAN CLIENT SEND WOVEN LABELS TO APPLY TO A CONTRACT PRODUCT?

  A

  Yes send the details including the style #; size of label; placement; and qty to your pm.

  For more information, contact us.

• Q

  WHAT DOES BULK PACKED IN PRINTERS FOLD MEAN?

  A

  Bulk box. standard fold for print shops not retail presentation.

  For more information, contact us.

• Q

  HOW DO I FIND OUT WHO MY ASSIGNED CUSTOMER SERVICE REPRESENTATIVE IS?

  A

  Please contact us at 1-800-221-0020 and select either "0" for the operator, or "1" for customer service. We can direct you to the customer service POD team that supports your account.

  For more information, contact us.

• Q

  HOW ABOUT GENERAL QUESTIONS SUCH AS PRICING, PRODUCT AVAILABILITY, ETC?

  A

  You can contact our Customer Service Group at 800-221-0020 and press “1” for product pricing and availability. You may also view pricing on our website and view product availability by selecting “Inventory" on the product pages on the website.

  For more information, contact us.

• Q

  WHO DO I CALL FOR SALES SUPPORT ITEMS LIKE QUOTES ON LARGE ORDERS, PRODUCT SUGGESTIONS, CUSTOM GARMENT DESIGN, PROGRAMS, ETC.?

  A

  Please contact your Sales Representative for all sales support items. If you are not sure who your Sales Representative is, please contact your Customer Service POD team directly or call our customer service group at 800-221-0020 and press "1".

  For more information, contact us.

• Q

  HOW DO I DETERMINE MY SIZE?

  A

  Take a look at our Size Chart page.

  For more information, contact us.

• Q

  WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?

  A

  Many products that have been imported in to the US cannot be exported to other countries. It is the customer's responsibility to check with their freight forwarder to confirm foreign documentation requirements and verify that items to be exported will be released by customs at the final destination. Vantage is not responsible for clearance of our products into the country of destination. Vantage must be notified in advance on all export orders and a signed overseas shipment agreement must be on file prior to order processing. All international shipments, excluding Canada, will be assessed $31.25(v) documentation fee.

  For more information, contact us.